Wednesday, February 25, 2009

Dealing with difficult people

Woodbury Bulletin - 02/25/2009

In my last column, I talked about “slow to anger, quick to listen.” It had advice for others as well as for myself.

The same week I submitted that article for publication, I was put to test by a difficult person in my work place.

I graduated from college in 1985. Since then, I have been through two graduate programs and various jobs. I have never had any memorable problems and conflicts with anyone in schools or workplaces. I think I get along with people well.

My response towards people who are difficult is to stay away from them.

So, even though there is a difficult person in my office since I started working there several years ago, and some former colleagues left jobs because of the unhealthy environment caused by that person, I was doing fine. I never felt targeted.

But it all changed last week.

Lately, I had some issues with that person. Because I thought what that person did or did not do was not good for effective business operation, for customer service and for team work, I reported the unprofessional conduct to my supervisor.

That resulted in big trouble for me. I could feel the heat coming afterwards.

A message was sent to everyone in my office about a minor error I made. It was not a big deal at all. It didn’t cause any problem and could be easily corrected.

Personally, I won’t act the way that person did. If I find someone made that kind of innocent mistake, I would simply tell him in private and ask him to fix it. I won’t broadcast it to everyone who has nothing to do with it.

But I was OK with what that person did, because I welcome others’ criticism and corrections. I like to know what I did wrong so I can do better. I like to take responsibilities for my actions and mistakes.

I don’t have a big ego and I have enough self-esteem. So I have no problem admitting my mistakes in public if necessary.

That person could report my errors to my supervisor, my supervisor’s supervisor, or the highest power in the organization; it won’t bother me so much.

But days later, that person sent another e-mail to everyone in my office reporting another, but similar kind of mistake I supposedly made. What angered me was the mistake she reported publicly didn’t actually happen. I had the facts to prove it.

When I confronted that person, she even lied to my face and denied the thing she did for which I could again find prove.

It was hard to not get angry when I was in that situation.

How could things like that happen? It was just unbelievable to me.

I know there are always difficult people in every organization. Otherwise there won’t be so many books or presentations on dealing with difficult people.

Now I finally experienced and realized how difficult people can be. I started to understand why people leave jobs because of difficult people and unhealthy work environment.

I also saw the limits of what an individual or organization can do.

In the private sector, it is much easier to fire someone who is difficult, incompetent and can’t do his job well.

But in the public sector, it seems like almost impossible to fire someone.

Some supervisors simply give in to difficult people and give up their efforts to fire difficult people, because it is too cumbersome. It is not worth of their time and efforts.

Not being able to reward good employees and discipline difficult employees efficiently and effectively is also a problem in the public sector.

In my case, I did let my supervisor and colleagues know what the truth was.

I did write a firm letter to that person stating clearly what happened and what was wrong. I said it was not acceptable to fabricate things about another person in the public.

I also requested a public apology from that person. So far it has not happened, which was not surprising to me.

But I felt good that I stood up for myself and set the boundaries. And I did all I could do in my power.

In the end, I just have to let it go.

I know difficult people are difficult for a reason.

I know I can’t do anything to change them or the situation. All I can change is my reaction and my attitude toward them.

I know harboring anger toward that difficult person does not do me any good. It will affect my mind, my health, my life in a negative way.

Taking the high road is really the only way to keep the peace I want. And having some compassion for that difficult person is what I should do.

Wednesday, February 18, 2009

Slow to anger, quick to listen

Woodbury Bulletin - 02/18/2009

Normally, I don’t hear from anyone after a column is published.

So I was surprised when my Jan. 28 column about school closing generated a few angry messages from readers.

I say “angry” because either those readers got angry after reading my column or they thought I was angry about the school closing.

I can’t speak for other people why they felt the way they did. But I want to say a few words to clear any possible misunderstanding.

First of all, I was not angry when the school was closed. I was not angry when I wrote that column. It was not my intention to express any anger at anyone or the school district.

If I was not clear with my intention or in my writing, if I used the wrong words and sounded angry, or if I was disrespectful or ungrateful and therefore offended anyone, I would like to apologize here.

Yes, I was surprised by the school closing.

Yes, I was in the minority camp of parents that did not like school closing.

Yes, I can get angry like everyone else.

But to get angry with school closing? Definitely no!

School closing is not something that can affect me so much emotionally to get me angry.

As I stated in the Jan. 28 column, I knew the decision to close school was “based on the best interests of the students and employees.”

I also said: “I understand different factors are taken into consideration. I admit I only see a few trees and not the forest or the whole picture.

I also understand that other parents may have different opinions about school closing. It is OK to have different points of view. We are all different and think differently.”

I was just sharing my own thoughts and personal preferences.

I didn’t say my point of view is better than others, or my way is a better way.

I welcome others to show me the forest or the whole picture, to share their point of view, but sending me angry comments was a little overboard to me.

For example, I was told that I was incapable of following the local news on my own.

I didn’t say I couldn’t follow the local news and therefore needed someone to tell me about severe weather conditions in advance.

I am a librarian with two masters degrees and my ability to find news and information is at least about average, if not above average.

During winter time, my kids are often driven to school instead of taking the bus, when it is cold.

Sometimes I wonder whether people really take the time to read what is said and whether they really understand what is said before making comments and judgments.

Personally, I like to ask questions and say things straight from my mind. I am not afraid of looking and being dumb. I like constructive criticism.

I always tell my colleagues to correct me if I do something wrong or to let me know if something could be done differently and better.

Last week, I had a meeting with an employee from a different office who expressed dissatisfaction with a monthly publication our office puts together. It was the first time I heard a negative comment about our publication.

So, I initiated the meeting to find out how we could improve our publication and do a better job.

People are usually very polite and say nice things to make others feel good. Or they don’t say anything even if they don’t like something. They keep to themselves for the fear of offending others.

Positive comments are nice, but they don’t offer much help for improvement.

On the other hand, negative comments, if offered in a constructive way, provide food for thought and opportunities for improvement. That’s why I was very grateful for that person’s negative and honest comments.

I think it is important to provide a safe environment for people to express their opinions, thoughts, and feelings.

Oftentimes, people just want to feel heard and validated.

People can disagree with each other, but share your opinions in a calm manner and don’t get angry because others have different opinions.

We need to be more open to different ideas and different points of view.

Sometimes there is no right or wrong. What is right or wrong in your mind depends on your family and cultural backgrounds, personal experiences and value systems.

We need to be more tolerant. Don’t be easily offended by someone who has a different point of view.

Sometimes people are so passionate about their own ideas and beliefs, they can’t tolerate others who are different.

We need to be good listeners.

Sometimes we jump into conclusions and judgment too fast and too early, before others can finish what they have to say or before we really understand what has been said.

We should try to find something good in what others say. Even if 99 percent of what is said is nonsense, there is still one percent left that might be good and could help us improve, to do a better job or to be a better person.

The thought that kept coming to my mind these last two weeks is the Bible verse, “slow to anger, quick to listen.”

This is what I remind myself and also want to tell my readers who got angry with my columns or might get angry with my future columns.

Wednesday, February 11, 2009

Learning five love languages

Woodbury Bulletin - 02/11/2009

Have you ever read a book and liked it so much that you say to yourself, “I wish everyone would read this?”

This happens to me whenever I read a good book.

One such book I highly recommend to everyone is “The Five Love Languages: How to Express Heartfelt Commitment to Your Mate” by Dr. Gary Chapman.

Chapman, a renowned author, speaker and marriage counselor, has more than thirty years of experience in marriage counseling. His books are widely popular.

Based on his work with thousands of people, Chapman comes to the conclusion that problems and unhappiness in marriage often have a simple root cause — we speak different love languages.

If couples don’t speak the same love language, they can’t communicate effectively. The result is miscommunication and misunderstanding and feelings of not being loved.

Chapman believes the need to feel loved is a basic human emotional need. At the heart of every human being is the desire to be loved and understood by another human being. However, what makes one person feel loved is not always the thing that makes another person feel loved.

In the field of linguistics, there are many different languages: English, German, Chinese, French, Italian, Spanish, etc.

Most people grow up learning and speaking a certain language which becomes our primary or native language. We are most comfortable speaking this language.

Naturally, if one person speaks only English and another speaks only Chinese, they can’t communicate with each other. At the very least their communication will be limited.

In the area of love, there are also different languages.

Chapman identifies five love languages: words of affirmation, quality time, gifts, acts of service and physical touch. They are five ways that people speak and understand love.

A language may have numerous dialects or variations. Similarly, within the five basic emotional love languages, there are many dialects.

If you like to use kind words and verbal compliments to express love, then your primary love language is words of affirmation.

If being together, doing things together, spending focused time together, having quality conversation with each other, and giving each other undivided attention is important to you, then your primary love language is quality time.

If you think giving and receiving gifts is the way to express love, then your primary love language is gifts.

If you feel most loved when your spouse does something for you and if you seek to please your spouse by serving her/him, then your primary love language is acts of service.

If holding hands, kissing, embracing and being intimate makes you feel loved, then your primary love language is physical touch.

As we grow up, we develop a primary emotional love language based on our unique psychological makeup and the environment. We will speak and understand one primary love language.

We often love our spouse the way we'd like to be loved, and so does our spouse love us the way they'd like to be love.

But husband and wife rarely speak the same primary love language. We become frustrated when our spouse doesn’t understand what we are communicating. We think we are expressing love, but the message doesn’t come through, because what we are speaking is like a foreign language to them.

If your love language is different than your spouse’s, then no matter how hard you try to express love, you will not understand how to love each other.

Chapman uses the concept of the emotional love tank. When our love tank is full, we feel secure and loved. But when our love tank is empty, we feel used and not loved.

If we want to fill our spouse’s love tank, to meet their emotional need for love, and to be effective communicators of love, we must be willing to learn their primary love language. If we want our spouse to feel the love we are trying to communicate, we must express it in their primary love language.

Once we meet our spouse’s emotional need and fill their love tank by speaking their primary love language, chances are they will reciprocate and speak our love language.

Chapman believes that learning and understanding the primary love language of yourself and your spouse is one of the keys to a loving relationship.

If you are interested in learning more about the five love language and discovering your and your spouse’s love language, if you long to improve your relationship with your spouse, your children, your parents, or your siblings, then you will benefit from reading the book.

You can find the book at the Washington County Library, local book stores or online.

The book will also make a great Valentine’s gift for your loved ones.

Wednesday, February 4, 2009

Raising good readers

Woodbury Bulletin - 02/04/2009

February is “I Love to Read Month,” a time designated to promote literacy and celebrate the joy of reading all across North America.

I love to read and write.

One of my goals as a parent is to raise my kids to be good readers, to instill in them the love of reading and writing and to pass my passion for the written word on to them.

I believe reading to our children and teaching them to read at a young age is one of the most important jobs parents have.

Reading is the most important subject kids should master as early as possible. It is the foundation for all other subjects and the key to the academic success.

Every kid should master the skill of reading.

Here are some ideas to help parents raise good readers.

Be a reader yourself

If you want your children to be good readers, you have to model the behavior. Be a role model and read yourself.

Make reading a regular part of your family life.

By seeing how much you enjoy reading, your children will learn to love reading, too.

Start early

It is never too early to start reading to your child.

When it comes to raising good readers, you can never start too early. I know parents who started reading to their babies before they were born.

Don’t wait until your child can sit or talk or starts school. Early education is important.

When my kids were toddlers, they got their own library cards so they could check out books in their own names. I read to them as much as I could.

Make reading time special

Reading should be a regular part of your daily life.

After dinner or before bedtime are often favorite times to read.

Have a quiet and comfortable spot to cuddle up and read together.

Making reading time special can help your child associate reading with feeling secure, relaxed and loved.

Read every day

Read to your child every day and continue reading together even after your child learns to read.

Many parents stop reading to their kids once they start school and learn to read themselves.

Experts suggest that we should continue reading to our kids even when they are independent readers.

Older children still enjoy listening to others read.

Be patient

Let your child read at his own pace. Let him read the same books again and again. Children love reading their favorite books repeatedly.

The first book my daughter could read on her own was “Tiny Goes to the Library” before she attended preschool. She checked out the book from the library several times and read it many times.

Visit a library regularly

Take your kids to the library regularly and let them explore the rich resources library has to offer. Let them pick their own books they like to read.

As they grow older and become good readers, give them guidance and suggestion of different reading options to broad their horizons.

Match their interests and reading levels

Help your kids find books that match their hobbies and interests. They are more likely to read books on subjects they are interested in.

The books should also match their reading levels.

If the books are too difficult, they will not finish. Too easy, they might get bored. The books should be challenging but not impossible to read.

I think, generally speaking, girls read more than boys.

It’s more challenging to motivate boys to read. They like to read books full of adventures, with more and action. They prefer sports, adventures, science fiction and fantasy books.

Librarians are good resources to consult if you need help with selecting the appropriate books for your kids.

Read widely

Someone once said fiction is for the heart and non-fiction is for the mind. This maybe a simplistic statement, but I think there is some truth in it.

Most kids like to read fiction. My daughter likes to read fiction all the time while I prefer non-fiction.

I try to make her read some non-fiction as well, such as biographies, in order to get some balance of the heart and mind.

Give books as presents

Instead of buying toys and games, give your kids books for birthday and holidays. Take them to the bookstore to choose books they like.

I am happy to say that both my son and daughter love to read, especially my daughter.

Every day when she comes home after school, she reads. She can sit quietly and read for an hour or more. Reading is one of the few things I don’t have to ask her to do, but she does it on her own.

When I ask my kids to stop reading to do something else, they often say: “One more minute,” or “I’ll finish the chapter,” which often means finishing the whole book.

I know they have already found the joy of reading.

A world of adventures and wonders await those who can read and enjoy reading.

Friday, January 30, 2009

Oh no! School’s closed!

Woodbury Bulletin - 01/28/2009

Early Thursday morning, Jan. 15, after I arrived at my office, I turned on my computer and checked my e-mail. That’s when I saw the surprise message that schools in South Washington County were closed due to extreme temperatures.

“Oh no, school is closed!”

I wasn’t happy about school closing, but this time, at least, I got the news and could let my kids know so they didn’t have to wait for the bus in vain, as happened to them the last time.

A few years ago, when the first school closing happened to us due to the same weather condition, we didn’t know anything about it in advance. My son and a few other kids waited and waited at the bus stop. And the bus never came.

I didn’t want that cold experience to happen to other families. So I contacted a few friends to let them know.

One of my friends, who is a teacher in St. Paul, said, “Don’t expect this to happen in St Paul.”

St. Paul or Minneapolis school districts rarely close their schools.

I imagine there were some busy parents who dropped their kids at schools on Thursday morning, only to find that the buildings were closed.

I could also imagine there were some kids who stood at the bus stop waiting for the bus on Thursday morning, but it never came.

Well, not much imagination was needed. These things certainly happened.

In fact, someone I know dropped her kid at school and went on to work, only to be called back later to pick up her child.

Once parents found out that there was no school, many had to scramble and rearrange their schedule for the day. For working parents, they had to find other day care arrangement or take the day off to stay home with their kids.

Then the same thing happened again on Friday, Jan. 16.

“Oh no, school is closed — again!”

I am sure this same thought went through many parents’ minds.

School cancellation causes inconvenience for many, and maybe some hardship for a few.

Personally, I don’t have problems with day care for my kids because they can stay home with grandparents. But still, I don’t like school closing.

The St. Paul newspaper had this fitting headline on its cover on Jan. 15: “What’d you expect? It’s Minnesota.”

If St. Paul and Minneapolis families could tough it out, why couldn’t we in Woodbury? I have other reasons to be concerned about school closing.

American schools already have one of the shortest school years in the world.

We just had our holiday break. In January, we have four scheduled no school days, Jan. 1, 2, 19 and 26. Now we added two more no school days. It feels like a lot of no school days to me.

A District 833 official said that “the extra days off won’t be an added burden on students and teachers to stay on track with their courses.”

When my son told me their fifth-graders got to skip the MAP reading test which was scheduled on one of the two days, for me at least, it meant they did have to give up on something that I think is important.

The test could tell me whether and how my son has progressed in his reading over the last few months.

I know school closing is decided by the superintendent or his designee, based on the best interests of the students and employees. One person’s decision affects tens of thousands of people.

I wonder whether this should be the job of parents to decide what is in the best interest of their kids.

Personally I would prefer to have our school district send out an advanced alert about the severe weather condition.

Parents could be encouraged to take their kids to school, or they could make the choice of skipping school.

Parents should use their own judgment to do what is in the best interest of their kids and families.

My preference is to let parents make the decision, unless the weather and road condition is really bad we have to cancel, in case we have a terrible snow storm.

In that case, I would appreciate receiving a phone call from school instead of an e-mail.

How many parents have time or would think to check e-mail and websites, or watch TV early in the morning?

I often get automated phone messages from school about fundraising events. Why can’t we get an automated phone message for school closing? At least this could prevent all unnecessary trips to school or waiting at the bus stop and save a lot of frustration.

A friend in Woodbury whose daughter who is in the Stillwater School District said she got phone calls at home, on her cell and in her office about their school closing.

I hope our school district could provide this kind of courtesy call.

When it comes to make the decision to close school, I understand different factors are taking into consideration. I admit I only see a few trees and not the forest or the whole picture.

I also understand that other parents may have different opinions about school closing. It is OK to have different points of view. We are all different and think differently.

I just want to share my own thoughts here.

In the end, we can at least all agree with what our superintendent once said: “You can’t please everyone.”

Wednesday, January 21, 2009

Life is more than success

Woodbury Bulletin - 01/21/2009

Every time I go to the R. H. Stafford Library, I always stop at the new book shelf near the entrance to check what new books are there.

Recently, I happened to see the autobiography by Lang Lang, “Journey of a Thousand Miles: My Story” ((Random House, 2008).

I had heard about Lang Lang and read articles about him.

Lang Lang, from China, is considered one of the greatest pianists of our time. He has played with the leading orchestras in all major concert halls throughout the world.

I was interested in reading more about him. The 256-page book proved to be an easy and interesting read.

“Journey of a Thousand Miles” reveals Lang Lang’s journey from his early childhood as a prodigy in the industrial city Shenyang in northern China to his difficult years in Beijing to his success today.

As a Chinese person, I am familiar with the competitive mind he embodies and talks about in the book.

“In the culture of my childhood, being best was everything. It was the goal that drove us, the motivation that gave life meaning.”

Number One was his mantra. Lang Lang was driven by his own desire to be the number one, to win competitions.

He was also driven by his father who was considered mentally and physically abusive, certainly by American standard.

He did become number one time and time again in various national and international competitions, thanks to he and his parents’ hard work, determination and sacrifices.

Since Lang Lang has established himself as one of the greatest pianists, he lived a life of excitement and glamour.

He traveled all around the world, from the Golden Globe Awards ceremony to Nobel Prize ceremony, from the World Cub to the Beijing Olympic Games. He played at the White House and the Kremlin.

He performed for presidents, kings, queens and other dignitaries.

Lang Lang had a difficult childhood. He lived in poverty before reaching success. His story was very touching and inspiring.

But what impressed me the most in the book was his confession of having depression after reaching success and prosperity.

Despite his fame and success, he felt depressed.

“I couldn’t seem to enjoy my success,” Lang Lang confessed, “Depression had been looming over me since my professional career took off. I’d felt constantly unmoored, always completely alone in spite of the crowds that clamored for my attention.”

This is a sad statement, yet not so surprising for me.

I know many people can easily identify with this feeling.

No matter what our own personal stories are, no matter how different our life journeys are, no matter what big, small or no successes we have in life, we all experience times when we feel completely alone in this world.

Success alone does not make our life fulfilling and meaningful.

At the end of the story, Lang Land did find some meaning in working as an International Goodwill Ambassador to the United Nations Children’s Fund UNICEF. In that role he traveled to different parts of the world and advocated for the children.

Lang Lang developed a foundation to support the education of classic music, to help children realize their dreams, with music as a starting point, to improve the world by improving the lives of children through music.

He saw his role as that of a cultural ambassador who can build bridges between cultures and foster peaceful and respectful cooperation.

Now in addition to sharing his talent as a pianist and sharing music with the world, he also lent his support to environmental issues China is facing now.

In the end Lang Lang understood that as an artist, his responsibility goes beyond music. His music must serve people and peace. He found more meaning in life.

I hope Lang Lang will look not only beyond the world of music, but also beyond this world, to see what he can not see with his eyes and hear what he can not hear with his ears, to find true and eternal meaning in life.

Lang Lang’s story reinforced in me the lesson that there is more than success in life. Finding meaning in life is a life long learning and searching process.

The book ends with the saying of Lao-tzu: “A journey of a thousand miles begins with a single step.”

Every one of us has to start our journey with a single step.

Why not make the beginning of this New Year the beginning of your journey, whatever that journey is, in your life right now!

Wednesday, January 14, 2009

Virtual clutter removal

Woodbury Bulletin - 01/14/2009

There has been a lot of talk about de-cluttering our physical space. Our houses, garages, closets or drawers all need a clean-up on a regular basis, otherwise they will overflow and make our lives stressful.

The same thing is happening to our virtual lives. Virtual clutter can drag us down and create stress and anxiety like physical clutter can.

These days, many people not only live in the physical world, but also in a very active virtual world.

We bank online, date online, make purchases online, register classes online, check our medical records or kids’ school records online, track our investments online or reserve books online.

People also use different Internet social networking tools, such as MySpace, YouTube, Second Life and Flickr.

We have e-mail accounts and some employ multiple accounts. We use e-mail to correspond with others, to read e-newsletters, etc.

I have so many user names and passwords for different accounts that I get overwhelmed and sometimes I don’t remember what is what.

The messages in my e-mail inbox had grown to more than 1,000 at the end of last year. It reached such a level that I knew I had to do something about it. I couldn’t let them keep growing and get out of control.

An overstuffed e-mail inbox, with thousands of unread messages, a desktop covered with files and images, are all forms of e-clutter that distract and overload us unnecessarily.

So, over the past Christmas and New Year holidays, I spent a lot of quiet free-time on cleaning up my Yahoo e-mail inbox. I call it virtual de-cluttering.

I went through my inbox.

For the old messages, I either moved them to an appropriate folder or delete them. I have 30 folders to store old e-mail.

Some of the messages were e-newsletters I received regularly that I had, or had not, read over the years. I quickly read and deleted most of them.

I confess, I am a hoarder in all aspects of my life, physical or virtual. As a cyber-packrat, I keep lots of old messages. I have about 2,000 e-mails in my 30 folders.

I think I am very good at responding to messages right away, but I am an e-procrastinator who thinks I’ll deal with old e-mail tomorrow. That’s how my inbox keeps expanding.

Here are a few things I have done or learned that can help you keep your e-mail and virtual life more organized and less cluttered:

• Don’t respond to pop-ups

Once I made the big mistake of allowing my son to use my Yahoo e-mail address to respond to a pop-up request. Since then my inbox has been flooded with spam mails that made my virtual life miserable.

• Create a spam folder for junk mails

Luckily, I was able to create a spam folder in my Yahoo e-mail. All the spam mails now go directly into the spam folder. A few times a week, I delete one or two hundreds of spam mail by simply empting the spam folder.

By filtering the incoming mail, my inbox has become very manageable again.

• Create and label folders

In order to be organized, we have to have a filing system, whether it’s for traditional mail or e-mail.

For my Yahoo e-mail, I created a filing system by having labeled folders. So I have a place for everything I want to save from inbox. If there is a place for everything, then it is easier to organize and later to find things.

Moving e-mail into folders by subject is a good way to pare down an inbox.

• Different email accounts for different activities

Even though I registered for more than one free e-mail accounts, I basically use my Yahoo email for everything. In addition I also have a work email through my employer.

I know some people use more than one private e-mail account for different activities or purposes. They might use one for families and friends, another one for business or online purchases, etc.

This strategy could keep things separate and more organized, but for me it is also more time-consuming to have to deal with more accounts.

• Compress several messages into one

If I have a message that has generated several follow-up or response messages and I want to keep all, I copy all follow-up messages into the original message. This way I only need to save one message instead of several messages related to one topic.

• Declare e-mail bankruptcy

Sometimes to regain a sense of order and to start fresh, people may have no choice but to declare e-mail bankruptcy and kill all old messages.

If you ever feel you are drowning in e-mail and see no way out, the only solution might be to empty your inbox by deleting everything in it and start from scratch.

It does take more courage to do so.

As we begin the year 2009, maybe you also want to take some time to clear your e-clutter for a fresh start in the New Year.

This I know — you will feel lighter and better once you de-clutter your virtual environment, just as you de-clutter your physical environment.